Thank you for visiting and shopping at The Voltaire Cycles of CO. The following are the terms and conditions that constitute our Shipping Policy.
PLEASE NOTE: Shipping and In Store Pick up Policy for all Skateboards, Scooters and Electric Bikes.
For the protection of the customer as well as the merchant, all purchases require the following information before the merchant will release product to customer:
- Email or present a hard copy of the receipt of the purchase before the product can be shipped or picked up from the store.
- Email or present a valid identification of the customer that purchased the product, card information MUST match customers credit card information and purchase receipt.
- Email a picture or present the credit card used by customers for the purchase of the product front and back before the product can be shipped or picked up from the store.
- All in store and online purchases for pick up will have to provide the above information before product is released to the customer.
Domestic Shipping Policy
Shipment processing time. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. The retail shop is closed on Mondays and Tuesdays during the winter months and closed on Monday only during the summer months. If making an order during the winter season on Saturday night, the actual order will not be processed until Wednesday morning.
If we are experiencing a high volume of orders, shipments may be delayed by 1-2 days. If we are expecting a delay, we will notify you directly by email. Please contact us directly at (303) 557-2048 during normal business hours if you need the item by a certain date. We offer expedited or special overnight delivery on most accessories for an additional shipping charge.
We will always do our very best to deliver your purchase at the earliest possible time. If we anticipate any delay in processing or shipping your order, we will contact you within 1-2 days of your purchase. In most cases, if we expect a delay, we will contact you directly and offer either a refund or an alternate solution.
Shipping charges for your order will be calculated and displayed at checkout. For specialty items such as custom e-bikes, trikes, or used bikes, or other items, shipping may not appear directly at checkout. If shipping is not listed on the item at time of checkout, we reserve the right to contact you with the shipping amount after your purchase. In most cases we will do our best to provide actual shipping charges upon our online checkout, but sometimes, this is not possible - specifically with large bulky and heavy items which may incur higher shipping charges at longer distances. This is in your best interest. Would you want to pay a flat-rate shipping at a rate that is 2x what you should be paying?
If shipping rates are not available for the product being posted with no apparent shipping option, and there is no specific language in the product description offering "free shipping", then in all likelihood, we are unable to offer accurate shipping rates for that particular product. Please contact us for clarification before purchasing. If every other item in the class is featuring shipping, and one item from that class is not, then likely, this is an error and we reserve the right to correct that error - even after you purchase the item. We will do our very best to offer the most precise and best price available for products and to do so with the highest level of integrity. And no error is intentional. Again, please call or email us before purchasing an item if you think that there might be an error with the shipping quote.
If you have any questions about an item, please contact us before purchasing and we will be sure to give you the most accurate quote on shipping - especially for large ticket items. We will and can always provide a shipping quote directly to you upon request. We work with several private freight companies for fully-built and custom-built bicycles, e-bikes, and trikes. Due to increased and severe penalties for shipping lithium batteries without proper Dangerous Goods Hazmat packaging, certification, and transit documentation, there will be extra time involved with packaging and shipping an electric vehicle with Lithium batteries.
Thank you for shopping with Voltaire Cycles. We appreciate your business and welcome your feedback. Email us at firstname.lastname@example.org with any questions or suggestions.